Mandate
X
Presidential Decree No. 198 otherwise known as the Provincial Water Utilities Act of 1973 as Amended by Presidential Decree Nos. 768 and 1479 declared a National Policy favoring local operation and control of water systems authorizing the formation of Local Water Districts and providing for the government and administration to facilitate improvement of local water utility granting said administration to facilitate such power as necessary to optimize public service from water utility operations and for the purpose.
Vision
X
Nabua Water District
a basic water utility provider
and an organization with a mandate of
quality service for the
constituents of the municipality of Nabua.
Mission
X

To develop, preserve
and utilize the water resources
within and beyond its jurisdiction
for the common good
of the people of Nabua.
Core Values
X
CHRISTIAN LEADERSHIP
In the work bestowed upon us by God, we look to our Lord Jesus Christ as our model. Jesus as God and man is our guide to obedience and faithfulness to HIS call and total submission to HIS divine will.

We strive for holiness in life just as Christ leads his people.

SERVANT LEADERSHIP
It is a privilege to serve GOD and HIS people. Leaders are to serve with humility, self sacrifice and submission to God with whom we all render an account. He who wants to be great must serve the rest.

HONESTY AND INTEGRITY
It is a virtue that improves manís character. It means uprightnesss or a refusal to lie, steal or deceive in any way. Adherence to moral values.

SPECIAL CONCERN FOR THE ENVIRONMENT
As a water utility we adhere to the preservation of the environment. We cooperate in the reforestation of the watershed areas to preserve the source of water.

We also help conserve and preserve the waterways to maintain its sanitation for the next generation.
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Nabua Water District, Camarines Sur
November 19, 2019
Citizen's Charter
Service Availability
 
FRONTLINE SERVICES
APPLICATION FOR NEW SERVICE CONNECTION
Step No. ACTIVITIES / PROCESS Duration Person Responsible Fee(s) Requirements Location
Client Frontline Service Provider
1. fill-up Application form Application form
Water Service Contract form
Service Fees & Cost of Materials form
Community Tax Certificate (Cedula) - photocopy
I.D. (Company, GSIS, SSS, Driver's license, Postal) - photocopy
2. submit completely filled-up Application form, photocopied cedula & valid I.D. NAWAD
3. - lounge - evaluation of the submitted Application form & requirements 2 mins billing clerk NAWAD
4. orientation 1 hr billing clerk NAWAD
5. ocular inspection, estimate of required service fees & cost of materials before the meter & prepare inspection report 1 hr plumber as stated
6. re-evaluation & approval of report of inspection & estimate of service fees & cost of materials before the meter 2 mins General Manager/ Authorized Representative NAWAD
7. - lounge - encoding of database & service fees & cost of materaisl to be use at WBCS 2 mins billing clerk NAWAD
8. payment of service fees, cost of materials & arrearages (if any) 1,500.00 installation fee (residential) NAWAD
1,800.00 installation fee (commercial)
- cost of materials (variable)
100.00 notarial fee
9. posting of payment & printing of Official Receipt 2 mins cashier NAWAD
10. issuance of O.R. & 'sukli' (if any) 1 min cashier NAWAD
11. notarization of Water Service Contract 1 hr legal counsel NAWAD
12. approval of M.O. for installation 1 min General Manager/ Authorized Representative NAWAD
13. actual installation & prepare installation report 4 hrs plumber as stated
14. update of database in the WBCS 2 mins billing clerk as stated
END OF TRANSACTIONS

APPLICATION FOR CALIBRATION / CHANGE METER
Step No. ACTIVITIES / PROCESS Duration Person Responsible Fee(s) Requirements Location
Client Frontline Service Provider
1. fill-up Service Request form Service Request form
2. briefing 5 mins billing clerk NAWAD
3. - lounge - prepare Maintenance Order & attached other documents relative thereto 2 mins billing clerk NAWAD
4. - lounge - encoding of database at WBCS 2 mins billing clerk NAWAD
5. payment of calibration fee - lounge - 2 mins cashier 100.00 calibration fee NAWAD
6. - lounge - pulling out meter 1 hr plumber as stated
7. witness the process of calibration calibration 1 hr Storekeeper NAWAD
8. - lounge - prepare Calibration Report 5 mins Storekeeper NAWAD
9. - lounge - approval for change meter & or Billing Adjustment Memo 1 min General Manager / Authorized Representative NAWAD
10. briefing of Calibration result 5 mins Storekeeper /billing clerk NAWAD
11. - lounge - prepare Billing Adjustment Memo (if any) & other necessary adjustments 5 mins billing clerk NAWAD
12. reconnection 1 hr plumber NAWAD
13. prepare Reconnection Report 1 min
14. update database at WBCS 1 min billing clerk NAWAD
END OF TRANSACTIONS

APPLICATION FOR RECONNECTION
Step No. ACTIVITIES / PROCESS Duration Person Responsible Fee(s) Requirements Location
Client Frontline Service Provider
1. fill-up Service Request form Service Request form NAWAD
2. briefing 5 mins billing clerk NAWAD
3. - lounge - prepare Maintenance Order & attached other documents relative thereto 2 mins billing clerk NAWAD
4. - lounge - inspection & estimate of required service fees (if any) & advise to be back next day 1 hr plumber NAWAD
5. - lounge - approval of Reconnection Charged form & its Maintenance Order 1 min General Manager / Authorized Representative NAWAD
6. - lounge - encoding of database at WBCS 2 mins billing clerk as stated
7. payment of reconnection fees (if any) indicated in the Reconnection Charge form 100.00 if residential & within (30) days of disconnection NAWAD
200.00 if commercial & within (30) days of disconnection
500.00 if residential & beyond (30) days of disconnection
600.00 if commercial & beyond (30) days of disconnection
- unpaid bills
- interest (1.5%)/month
- cost of materials (variable)
8. reconnection 2 mins plumber NAWAD
9. prepare Reconnection Report 2 mins plumber NAWAD
10. update database at WBCS 1 min billing clerk NAWAD
END OF TRANSACTIONS

APPLICATION FOR DISCONNECTION
Step No. ACTIVITIES / PROCESS Duration Person Responsible Fee(s) Requirements Location
Client Frontline Service Provider
1. fill-up Service Request form Service Request form NAWAD
2. briefing 5 mins billing clerk NAWAD
3. - lounge - prepare Maintenance Order & attached other documents relative thereto 2 mins billing clerk NAWAD
4. - lounge - inspection & estimate of required service fees (if any) & advise to be back next day 1 hr plumber NAWAD
5. - lounge - approval of Maintenance Order for disconnection 1 min General Manager / Authorized Representative NAWAD
6 disconnection 2 mins plumber NAWAD
7 prepare Disconnection Report 2 mins plumber NAWAD
8 update database at WBCS 1 min billing clerk NAWAD
END OF TRANSACTIONS

APPLICATION FOR RELOCATION
Step No. ACTIVITIES / PROCESS Duration Person Responsible Fee(s) Requirements Location
Client Frontline Service Provider
1. fill-up Service Request form Service Request form NAWAD
2. briefing & advise to be back next day 5 mins billing clerk NAWAD
3. - lounge - prepare Maintenance Order & attached other documents relative thereto 2 mins billing clerk NAWAD
4. inspection & estimate of required service fees (if any) & advise to be back next day 1 hr plumber NAWAD
- lounge - prepare report of inspection & estimate 30 mins plumber
briefing of inspection & estimate result
5. - lounge - approval of Relocation Charge(s) form & its Maintenance Order 1 min General Manager / Authorized Representative NAWAD
- lounge - encoding of database at WBCS 1 min billing clerk
payment of relocation fee & cost of materials (if any) 350.00 relocation fee
- cost of materials (variable)
6. relocation 1 hr plumber NAWAD
7. prepare Disconnection Report 2 mins plumber NAWAD
8. update database at WBCS 1 min billing clerk NAWAD
END OF TRANSACTIONS

APPLICATION FOR READING VERIFICATION
Step No. ACTIVITIES / PROCESS Duration Person Responsible Fee(s) Requirements Location
Client Frontline Service Provider
1. fill-up Service Request form Service Request form NAWAD
2. briefing 5 mins billing clerk NAWAD
3. - lounge - prepare Maintenance Order & attached other documents relative thereto 2 mins billing clerk NAWAD
4. - lounge - reading verification 1 hr plumber as stated
5. - lounge - prepare reading verification report 2 mins plumber NAWAD
6. - lounge - approval for Billing Adjustment Memo (if any) & other necessary adjustments 1 min General Manager / Authorized Representative NAWAD
7. prepare Billing Adjustment Memo (if any) & other necessary adjustments 5 mins billing clerk NAWAD
8. update database at WBCS 1 min billing clerk NAWAD
END OF TRANSACTIONS

APPLICATION FOR SERVICE CONNECTION REPAIR / INSPECTION
Step No. ACTIVITIES / PROCESS Duration Person Responsible Fee(s) Requirements Location
Client Frontline Service Provider
1. fill-up Service Request form Service Request form NAWAD
2. briefing 5 mins billing clerk NAWAD
3. - lounge - prepare Maintenance Order & attached other documents relative thereto 2 mins billing clerk NAWAD
4. repair / inspection of service connection (before the meter only) 8 hrs plumber as stated
5. prepare cost of materials (if any) used & or water loss (if any) 1 min plumber NAWAD
6. approval & instruction for Special Billing (if any) & other necessary adjustments 1 min General Manager / Authorized Representative NAWAD
7. prepare Special Billing (if any) & other necessary adjustments 1 min billing clerk NAWAD
8. delivery of Special Billing (if any) & other necessary adjustments 1 hr plumber as stated
9. update database at WBCS 1 min billing clerk NAWAD
END OF TRANSACTIONS

DATABASE UPDATE FOR CHANGE NAME OR ADDRESS/RECLASSIFICATION
Step No. ACTIVITIES / PROCESS Duration Person Responsible Fee(s) Requirements Location
Client Frontline Service Provider
1. fill-up Service Request form Service Request form NAWAD
2. - lounge - prepare Maintenance Order & attached other documents relative thereto 2 mins billing clerk NAWAD
3. - lounge - approval for Database update 1 min General Manager / Authorized Representative as stated
4. update database at WBCS 1 min billing clerk NAWAD
END OF TRANSACTIONS

CASHIERING / TELLERING
Step No. ACTIVITIES / PROCESS Duration Person Responsible Fee(s) Requirements Location
Client Frontline Service Provider
1. fall in line NAWAD
2. prepare Statement of Account/state exact account name & service connection address NAWAD
3. payment NAWAD
4. posting of payment 1 min Cashier NAWAD
5. printing Official Receipt (O.R.) 1 min Cashier NAWAD
6. issuance of O.R. & 'sukli' (if any) 1 min Cashier NAWAD
7. verify received O.R. & change "sukli" (if any) NAWAD
8. printing "Collection Summary Report" 5 mins Cashier NAWAD
9. verification of submitted "Collection Summary Report" 1 hr Accounting Processor NAWAD
10. approval of submitted & verified "Collection Summary Report" 1 min General Manager / Authorized Representative NAWAD
END OF TRANSACTIONS
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